To order call    1.800.206.6544 (Canada / US)   +1.416.232.0376 (International).

Ordering Information
&
Terms and Conditions

Please take a few minutes to review the following terms and conditions under which we do business. Do not hesitate to call us at 1.800.206.6544 or send an e-mail to info@chichestercanada.com if you have any questions or if we can be of service.

Overseas callers may call our Canadian administrative office at +1.416.232.0376. We do not accept collect calls.

Contents

Why Buy from Us? Drop Shipments Native American Products
How to Order from Us Insurance International Orders
Payment Options Business Hours for Phone Orders Wholesale Customers
Pricing Retail Return Policy Legal Jurisdiction
Backorders Claims and Disputes Privacy Policy
Shipping by Canada Post Wildlife Products Contacting Us by E-Mail
Rush Orders Suitability for Children Contacting Us by Instant Messaging
  Country of Origin and Authenticity  

 

Why Buy from Us?

We have been in business for 18 years and provide quality merchandise to major museums, theme parks, stores, catalog companies, movie production companies, manufacturers, and individuals world wide. Many of these products are not readily found elsewhere. This is what we do for a living, and we want to remain in business for many more years. For more information on us, click HERE.

How to Order from Us

We do not have a shopping cart linked to each item, but do have a web store for select items. Products on our web store are for sale in Canada only. If you would like to ship outside of Canada, please order by phone, fax, or email. We do not sell some items on the web store because they may be heavily regulated, require export paperwork, or require other processing before they can be shipped. If you are interested in buying items that are not on our web store, please order by phone, fax, or email.

Payment Options

Pay me securely with any major credit card through PayPal!

**PayPal (See #4 below)

1) We accept major credit cards (Visa and MasterCard), debit cards, cash (all major currencies), PayPal, money orders, bank drafts, some business checks with an approved application on file, wire payments and INTERAC e-Transfer.

2) Credit cards and PayPal are our preferred means of settlement. If you specify a credit card for payment and there is a backorder, we will use the same card to process the backorder unless you tell us differently. We will send a copy of the invoice along with your order. The invoice will be taped to the outside of the box. If you require a phone call with the total, please let us know at the time of ordering. Credit card orders will be limited to C$500.00 per month per customer for a minimum of six months.

3) To pay by PayPal, click the PayPal icon above or go to www.paypal.com and enter in the requested information. If you don't have a PayPal account, you can sign up for a free Personal account. Call us at 1.800.206.6544 or e-mail us at info@chichestercanada.com if you want to pay through PayPal. Please do not pay us until we confirm that we have the item(s) you want to order in stock and give you a total including shipping.

4) We no longer hold orders for customers who want to send payment by money order or wire transfer. Too often these checks and wires never arrive. We have turned down customers who wanted to purchase merchandise by credit card while we were waiting for funds that never came. If we give you a quote for merchandise and you send funds promptly, chances are that the merchandise will still be there and can be shipped promptly. Should we sell out of an item while you are sending payment, we will give you an option to backorder the item, take a partial shipment, or get a complete, prompt refund.

5) We restrict payment by COD to established wholesale customers and to new wholesale customers who have completed a COD Application and had it approved in advance. This is not a preferred means of settlement by us. If you are interested in paying by COD, please click HERE to review our COD policy. Press your BACK button to return to this page.

6) If you send a personal check with an order, we will hold the check for up to 10 business days to ensure that it clears prior to shipping any merchandise. If we decide not to accept your order, we will return the check. In general, we prefer payment by money order instead of personal check--we have had too many problems with personal checks. We will ship promptly all orders that are paid for by money order.

7) We accept payment by INTERAC e-Transfer. Please let us know if this is the method you want to pay and we will notify you with the total balance due. You may send your e-Transfers to info@chichestercanada.com with the security question and answer.

Pricing

1) All merchandise is priced in Canadian or U.S. dollars unless explicitly stated otherwise. Some large-scale trade deals are denominated in other currencies, such as euros, South African Rand, or British pounds, etc.

2) All Prices are subject to change without notice. Price changes will be confirmed before shipping. This website is updated frequently, so the prices shown should be the ones in force. If there has been a change that has been overlooked or is in error, we will notify you before shipping and update the website promptly.

We usually try to maintain stable prices, but recent volatility in foreign exchange rates has caused us to review prices more frequently.

Backorders

Our goal is to attempt maintaining adequate inventory in all catalogued items. In general, we can inform you of availability on our specific web pages or at the time of ordering. If something is out of stock, we will attempt to let you know immediately. You can either request that we backorder this or cancel the order. We do not enforce the minimum order for merchandise that is backordered. Backorders are open, active orders for a period of six months and will be filled as soon as the goods become available. If you do not want this service, it is your responsibility to cancel back orders. Returned back orders are subject to a 15% restocking fee. Shipping charges for backorders are to the account of the buyer.

Shipping by Canada Post

We can send most parcels by Canada Post.   We will insure the goods, but cannot be held accountable if the Canada Post takes a month or more to deliver your parcel.

For retail orders over $500, we will ship with Signature Required.  An adult will have to sign for the package.

For shipping quotes by Canada Post, please see their website at www.canadapost.ca.

For available parcel services and shipping times, please see the Canada Post website for their Delivery Standards: www.canadapost.ca/business/tools/pg/manual/PGservstds-e.asp.  Canada Post services and delivery times are sometimes subject to location constraints.

Rush Orders

We process shipments in the order in which they were received. Usually, we can pack your order on the same day and have it picked up by Canada Post on the next day.

If you have an order that must be shipped the same day, we will charge a $25.00 rush fee if you order by 12:00 noon.  We have to schedule the pick up with Canada Post by 2:00 pm for same day pick up. 

If you order after 12:00 noon and would still like it to go out the same day, we will charge an additional $25.00 fee (a total $50 rush fee) to drop off your package at the post office by 4:00 pm. 

Rush service is subject to size and time constraints. The later in the day you call, the less likely we can ship the same day.

Drop Shipments

We will not provide drop shipments unless we have a very high comfort level about the transaction. In general, all orders must be shipped to the same address as the billing address for the credit card. If you prepay by wire transfer or bank draft, we are more willing to consider drop shipments.

Insurance

All shipments are insured at the buyer’s expense unless prepaid in full and an insurance waiver is signed. Our packers have an excellent record in guarding against damage, but damage can occur, truck drivers have accidents, and parcels occasionally go missing.

Business Hours for Phone Orders

There is usually a staff member around to answer the telephones promptly from 9:30 a.m. until 6:00 p.m. eastern time during the business week (Monday to Friday). If we are unable to answer the phones, please leave a message: we return calls as soon as possible. Occasionally, the phones will be answered in the evenings and weekends, but no coverage is guaranteed. E-mail is checked frequently during the week and occasionally on the weekend.

Chichester Canada, Inc. is primarily a mail-order business, not a retail store or wholesale warehouse. Because of business travel, holidays, meetings, and personal preferences, our offices may not be open at all times during customary business hours. If you wish to meet with our staff, please call to make an appointment so you will not be disappointed.

The main administrative and sales office is located in Toronto. This office is closed during both major Canadian and U.S. holidays.

Retail Return Policy

Chichester Canada, Inc. will not accept returns without prior authorization.

Rest assured that you may return any item that you buy from us if you are not 100% satisfied at the time of receipt. Please call us at 1.800.206.6544 or +1.416.232.0376; or e-mail us at info@chichestercanada.com within five (5) days of receipt to let us know that there is a problem and return the merchandise promptly--no more than 30 days after our ship date.

There is no re-stocking fee for returns on up to three (3) items on a single order. We understand that customers may not like something that we send for whatever reason and respect this decision. Upon receipt of the returned merchandise in its original condition, we will issue a full refund for the value of merchandise, but not for shipping costs. You are responsible for shipping and insurance costs both ways. We have had customers request that we ship something by next-day air and then want to return the item and get a full refund on the value of the goods and shipping. Sorry, but we do not think this is reasonable. If you are in a rush, please keep in mind that you will be paying the cost of expedited shipping.

If you place an order with us and then return more than three (3) items, we will charge a 15% re-stocking fee on the total value of all merchandise. For example, you could return 50 rabbit skins without any problem, but not one each of 100 different products. It is very rare that someone will buy a bunch of items and then return most or all of them. Nonetheless, there are some zingers out there who have no compunction about ordering 30 items and then sending most of them back. If you place a frivolous order and want us to spend time picking and packing an order, preparing an invoice, incurring fees for using the credit-card payment system, and then send all of this stuff back and have us reverse the process, be prepared to pay for this service. We also charge shipping and insurance both ways.

Please understand that we do not offer merchandise on a consignment or trial basis. No returns will be accepted after our guarantee period.

We do not allow a longer return period for gifts. Sorry. If you do not think that what you are considering ordering is something that the recipient will want, please do not order.

We have very few returns.We do our best to ship quality merchandise and to encourage customers to ask questions about our products prior to shipping. If in doubt, please ask first. This will save both of us time, money, and hassle. If you have any questions or concerns, please send us an e-mail at info@chichestercanada.com or call us at 1.800.206.6544.

Claims and Disputes

Our goal is to deal with any problems that arise as quickly as possible (i.e., less than 30 days). If we owe you money for some reason, we will either send a check or credit your credit card or PayPal account promptly. If there is a problem or we have overlooked something (lost fax, deleted e-mail, misplaced message, etc.), it is your responsibility to stay in touch with us to resolve the matter as soon as possible. We will not process claims more than 30 days after the ship date. Please help us resolve claims or disputes quickly. It's better for both of us.

Wildlife Products

All wildlife products are offered for sale with the condition that if special permits are required to make the sale legal, these permits will be obtained prior to shipping the wildlife product (e.g. CITES permits for shipments requiring CITES).

All wildlife products are shipped with the understanding that it is the buyer’s responsibility to ensure that he or she may legally possess the purchased wildlife products (e.g., furs, hides, skins, claws, teeth, etc.) in his or her jurisdiction.Any fines, fees, legal fees, penalties, loss of business, and/or court costs, etc. incurred on the part of Chichester Canada, Inc. for illegal shipments will be to the account of the buyer. We will not knowingly ship illegal products. Each province/state, however, has its own laws. There is no way we can keep track of all these changing laws. If you are uncertain about the legality of owning a specific wildlife product, check with your state’s officials before ordering.

For more information, see My Understanding of Ontario's Wildlife Laws and the Trade in Wildlife Products.

All wildlife products are shipped on an ex-works basis.

Please note that although we have sent tanned furs and feathers to many countries without any problems, we have had problems recently shipping a tanned beaver skin to Germany and dried horse tails to Italy. We have no control over Customs and can never be sure what Customs in every country will do. It is your responsibility to check the import laws in your country. If your country's Customs refuses your order for any reason, we can credit you for the product once we receive it back, but you will still have to pay postage and insurance both ways.

Suitability for Children

Abuses by Chinese suppliers have resulted in recent legislation in the United States by the Consumer Product Safety Improvement Act of 2008 (CPSIA) concerning lead and phthalate content in toys and other items designed for sale to children. In order to comply with CPSIA regulations regarding the sale of merchandise to children 12 and under, we must run tests on items targeted to children. Each test costs nearly US$500 and must often be done on multiple parts of an item. While we have no reason to believe that any of our products contain lead, the legal system in the U.S. is such that we cannot recommend any of our products for children under the age of 13 unless we offer explicit certification that the items comply with CPSIA regulations. We are working with U.S. suppliers who are certifying their products and we expect to certify a small subset of the merchandise that we import or manufacture as well. In general, if this new legislation retains its existing form we expect to discontinue many items generally purchased by children 12 and under.

At this time, none of our products are properly certified to meet CPSIA regulations and we DO NOT RECOMMEND THEM FOR CHILDREN 12 AND UNDER.

NONE OF OUR ITEMS ARE SUITABLE FOR INFANTS OR TODDLERS.

For more information on the CPSIA, please see the government website at the following link:

http://www.cpsc.gov/ABOUT/Cpsia/cpsia.HTML

Tymeagain products are not recommended for aggressive or extremely physical individuals. They are designed for role playing and as use in theatrical props, not for combat. If you have doubts about the suitability of the Tymeagain toys, please do not order them.

Country of Origin and Authenticity

We sell a variety of Native American-made products, products made by non-Natives, and imported products. In order to ensure compliance with the laws concerning product markings and Native authenticity, it is important to leave the country of origin and authenticity tags on all products until they reach the final consumer.

Native American Products

If you have any questions about the authenticity or Native American origin of any of our products, please do not hesitate to call us at 1.800.206.6544. Ask to speak with Paul Crosby. Paul is the only person in the company authorized to make formal statements concerning the authenticity of any products. We indicate as clearly as possible in our literature and on the website which products are Native-made or Native-assembled and which ones are not. If you have specific questions, please direct them to Paul.

We are strong supporters of recent legislation designed to stop the misrepresentation of imported or non-Native merchandise being sold as though it were Native made. We also work closely with many Native American artists and craftsmen and want to ensure that there will always be a market for their work.

For more information on the Indian Arts and Crafts Act of 1990 and the Indian Arts and Crafts Enforcement Act of 2000, please see the website of the Indian Arts and Crafts Board at www.iacb.doi.gov.

International Orders

We export to many countries and hope we can ship to you. Please click HERE for special terms and conditions for shipments to addresses outside of Canada.

Wholesale Customers

Click HERE for wholesale information. Please call us at 1.800.206.6544 or +1.416.232.0376 if you have questions about buying wholesale with us.

Legal Jurisdiction

In the unlikely event of any legal proceedings, all parties agree that the jurisdiction shall be Ontario, Canada.

Privacy Policy

We cherish our own privacy and respect yours. We will neither sell nor give your e-mail address, address, phone number, or other contact information to anyone else. When we ask for a phone number or e-mail address it is so we can contact you in case of a problem with your credit card or if we have a question about your order. E-mail addresses are used to send out tracking information about your package so you can monitor the progress of your shipment. We hate spam and will not send any to you.

Contacting Us by E-Mail

When writing to us by e-mail, please try to use a clear subject message so we do not accidentally delete your e-mail. We get many questions with missing subject headers or unclear ones. When wading through dozens of spam e-mails each day, it is easy to delete these accidentally. Also, please specify what it is you are asking about. We frequently get questions about unknown items. Also, please specify your location when you ask how long it takes to ship something to you. We try to answer all e-mails within 24-hours during business days. We will not open attachments that we are unsure about.

Contacting Us by Instant Messaging

We do not respond to instant messages. Please use e-mail, phone, fax, etc.

A Final Note

We value your business and look forward to serving you. These terms and conditions are designed to help avoid any misunderstandings between us and to facilitate a good business relationship.

Thank you for letting us serve you!