To order call    1.800.206.6544 (Canada / US)   +1.416.232.0376 (International).

Ordering Information and 
Terms and Conditions for
Customers Outside of Canada

The special terms and conditions below supplement and override our main section on Ordering Information and Terms and Conditions.

Some countries have special regulations regarding the import of wildlife products.

Australia

Australia has become stricter with the importation of wildlife products, e.g. tanned animal hides, tails, teeth, horns, etc.  We have shipped animal products such as tanned reindeer hides, tanned rabbit skins, and fox tails to Australia with no problem in the past.  In 2013, we had Canada Post mail shipments of fox tails and tanned reindeer hides held by Australian customs.  These were tanned products from non-endangered species.  We are currently in the process of determining why they were held by Customs.  Canada Post will not pay insurance claims on items that are prohibited.  Update on July 24, 2013 regarding the shipment of fox tails: we were told by the customer that the package was held in Canada for a month, not in Australia, and that there were no issues with shipping them to Australia.

Here are the quarantine requirements for tanned hides (as of July 2013):

Condition  C5021

Non-Commercial

1. An Import Permit is not required.

2. The importation of hides and skins that have been effectively and fully tanned are not of a quarantine concern and can be released. This includes articles such as animal skin purses, shoes, wallets and belts.

3. Animal skin floor mats, clothing and footwear, however must be inspected on arrival to confirm that the product is fully tanned and to ensure freedom from contamination and/or infestation by extraneous materials (soil, faeces, feathers, insects, viable seeds, bark, etc).

4. Hides and skins found to be insufficiently tanned must be treated as per the ICON case ‘Untanned hides and skins - All species excluding crocodile skins’.

5. Used animal skin floor mats, clothing and footwear has the potential to carry contaminants. For this reason, such consignments must be inspected on arrival for cleanliness, insects and the presence of seeds and dirt. If contaminants are present, the consignment is to be held under quarantine bond until it has been appropriately treated. For more information refer to the ICON case ‘Clothes and cloth rags - Used’, or ‘Used footwear - Contaminated’.

Commercial

1. An Import Permit is not required.

2. Each consignment must be accompanied by documentation relating to the consignment and describing the tanning or processing applied to the consignment. Documentation to confirm that the goods are tanned is not required if the goods are clearly highly processed products such as furniture.

3. Consignments accompanied by appropriate documentation are subject to random inspections to establish that the standard of tanning meets quarantine standards.

4. Consignments without the appropriate documentation are subject to mandatory inspections to establish that the standard of tanning meets quarantine standards.

5. The importation of hides and skins that have been effectively and fully tanned are not of a quarantine concern and can be released.

6. Hides and skins found to be insufficiently tanned must be treated as per the ICON case ‘Untanned hides and skins - All species excluding crocodile skins’.

7. Used animal skin floor mats, clothing and footwear has the potential to carry contaminants. For this reason, such consignments must be inspected on arrival for cleanliness, insects and the presence of seeds and dirt. If contaminants are present, the consignment is to be held under quarantine bond until it has been appropriately treated. For more information refer to the ICON case ‘Clothes and cloth rags - Used’, or ‘Used footwear - Contaminated’.

Condition  C5012

This commodity or species may be subject to Australian Government Department of the Environment, Water, Heritage and the Arts legislation under the Convention for International Trades in Endangered Species CITES. Commodities/species known to be, or considered to be covered by CITES will be referred to the Australian Customs and Border Protection Service (Customs) on arrival to Australia, in addition to their need to satisfy quarantine import conditions.

CITES queries can be directed to the Australian Government Department of the Environment, Water, Heritage and the Arts on the details below:

Phone:        02 6274 1900
Fax:            02 6274 1921
Email:         wildlifetrade@environment.gov.au
Internet:      www.environment.gov.au